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How To Buy - 3 Simple Steps
Dear Sir/Madam,
Three simple steps of our online order.
as we have more than 5000 items in our shopping list, we cannot guarantee availability of all items at all times.
We do not want you to pay for items which are out of stock. so we designed this new purchase system.
You pay only for items which are available in stock and which can be shipped.
1. You send us a RFQ (Request For Quotation )
2. We Confirm your RFQ
3. You Proceed to BUY
1. Send us request for quotation (RFQ) after choosing items online.
{Register with us, add items to shopping cart , click send, once sent, your order list will be recorded in your account under "My RFQ",. status will show "Processing",. system auto notifies you with an email to confirm receipt of your RFQ.
2. Once we are online, we will check your RFQ and check stock, add handling/postage charges and confirm to you. (1-2 days time)
{System will notfy you by email once we finish checking,
in your account "My RFQ" will show "QUOTED", This confirmation will expire in 7 days, it means we will reserve those items for you to make sure we can ship to you when as soon as we receive your payment.. But if you do not proceed to buy and let the confirmation of request expire, we will release the reserved items to our counter for sale.
So if you do not proceed to buy, but if you make the payment, we may have problems to supply you as some items may sold.}
3. You proceed to BUY, once you complete the process 'to BUY', the RFQ will be converted to Purchase Order (PO) shown under "My PO"
{Login to your account and process to "Buy Now" by clicking on your Q number link under "My RFQ" and confirm the shipping address, type of payment etc., all this steps are in system during process, once you completed this buying process and select the type of payment, we will auto receive a notice from our system, also our system will send you a email to let you know our bank account details etc., As soon as we receive your payment we will ship the goods.
Please remember,
If you do not confirm to "BUY" process, do not send payment.
If the RFQ expires, do not send payment.
Items will not be reserved if RFQ expires.
More detailed informationon How To BUY from our online system.
1. Register
2. Add to Cart
3. Request for Quotation
4. RFQ Confirmation
5. Purchase Oder (PO)
6. Check PO Status
7. Making changes to order
1. Register
Register as a member with us first. As a member, you will be allowed to perform online transaction, check your order history and participate in our exciting forum.
(NOTE: If you have a registered account at Rotor Hobby in Singapore,it does not mean that you have an account only here . It is operated by different companies in different countries.
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Click Sign Up Now button to register as our member. |
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Next, fill up the registation form. You will be able to login when done. | 2. Add to Cart
3. Request for Quotation (RFQ)
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Click on Update if you would like to change the quantity or include any remark or info in My Shopping Cart page.
Please remember to include your payment method in the Remarks text box.
Once ready, click Send to send us your request for quotation.
To delete entire cart list, click on Empty Cart. |
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Once sent, your request will be noted, and we at rotor.co.in will verify your list of items, check the stock availability and confirm the quotation. Soon, you will receive an email notification. | 4. RFQ Confirmation
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Soon,(1-2 days) you will receive an email notification with stock availability, postage fee and estimated days of delivery listed.
on email, follow to confirm order.
(Or you may login to your account to check the "My RFQ", if RFQ status it is show Quoted, you can click the RFQ number to follow up to process buy. If it's show Processing, than please wait for our quote!.) |
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After clicking on P, it will launch our website which you will then need to enter your Login Name and Password. |
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It will then launch your RFQ Detail Page.
The section A shows the Sales Person in charge of your order. Remarks from rotor.co.in is shown here too.
Click on B, which is Buy Now to proceed. | 5. Purchase Order (PO)
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To proceed to buy the items in the RFQ, click on BUY NOW.You will be given a PO number once order is confirmed. Please arrange for payment.
A pop-up message appears, click OK to proceed. |
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At this stage, please re-check the items ordered. Fill in shipping information and billing information here if you have not done so during member registration..
You can always edit your address by clicking on My Profile on the homepage. |
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Scroll down further, click on Continue to proceed to next page. |
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Check your Billing and Shipping information.Click on Edit Info to make changes if need be.
Click on Continue to proceed.
To cancel this order, click on Cancel. |
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You can select the choice of payment:- Paypal, Credit Card, Telegraphic Tranfer and Bank Draft.
1) For Paypal customer:-
You will receive a paypal payment request email from us so that you can proceed to Paypal website for payment.
2) For Credit card user:-
now please using Paypal for credit payment.
3) For Telegraphic/Bank transfer or bank draft, direct bank in please arrange payment with your bank.
For more information on payment, please click here.
Click on Confirm after you have selected your choice of payment mode. |
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Your order has been acknowledged.
An email will be sent to you to remind you to arrange payment. | 6. Check PO Status
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Once you have generated a PO and has made payment for it, you may check the status of the PO under My PO. |
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Once payment is cleared and items are shipped, an email will be sent to inform you to visit "My PO" in shop.rotor.com.sg to view the tracking number and estimated date of delivery (ETD) and arrival (ETD). |
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In case, you are not sure where "My PO" is, the picture on the left illustrated my point. You can find this menu bar on the top of the webpage when you login using your Login Name and Password. |
7. Making changes to order (Add/Remove Items)
If you would like to make changes to your RFQ/PO order, please create another shopping list and in the remarks text box, please indicate which RFQ/PO order no. you would like to add these items to.
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